The leading brand of the Radiant Heating sector, Çukurova Isı, aims to meet customer demands with a higher performance with the “Çukurova Smart Trainings” organized for its dealers and authorized services.

Çukurova Isı continues to organize trainings for its dealers and authorized services nationwide in order to increase the speed of problem solving of its services and to ensure that the “Çukurova Smart” software, which it developed and put into service in order to provide a unique experience to its customers, is used more efficiently.

In the practical trainings given by Çukurova Isı Information Processing and Data Officer Tuba Vardan and After-Sales Services Manager Şener Özülkü at the Çukurova Isı Gebze factory; information was shared on customer information, customer service history, warranty periods, access to product and spare part information, filling out a fault form in five steps and performing warranty follow-up, in-dealer messaging, survey and reporting.

“We aim to provide uninterrupted service to our customers by providing mobile support to our authorized services with the Çukurova Smart software,” said Tuba Vardan, explaining that the “Çukurova Smart” program, which was designed to meet the requirements of modern information technologies and has a user-friendly interface, can be accessed from desktop computers or laptops via the address servis.cukurovaisi.com, and can also be accessed from mobile devices such as tablets and smartphones from anywhere with internet access with its mobile application.

Emphasizing that Çukurova Smart is also an interactive guide for authorized services, Tuba Vardan stated that the program can also provide access to parts and labor prices for all product groups, technical information, brochures, videos and the ‘information library’ including product training.

Stating that they aim to provide perfect customer satisfaction with Çukurova Isı’s widespread service network throughout the country, Şener Özülkü said: “With the “Çukurova Smart” software, we aim to increase the speed of our services’ problem-solving, meet customer demands with a higher performance, and thus provide our customers with a unique experience and take our service quality to the next level.”